Legal

Late Payments and Restriction Information

At Paeds in a Pod, we understand that our patients can sometimes experience unexpected financial difficulties. If this happens to you, please talk to us about your circumstances.

What happens if I miss a payment?

Please contact us immediately. If you don’t, we’ll contact you to arrange payment.

If we can’t contact you:

  • A $55.00 administration fee will be added to your account.
  • Our services to your family will be restricted.
  • Continued non-payment after restriction may result in the termination of services. The outstanding account, plus any accrued administration fees, will be sent to a collection agency. This process will incur an additional 25% fee.
  • Families who have restricted access to services are not entitled to compensation.

Are there late fees associated with missed payments?

Yes, a $55.00 administration fee is added to your account each time a payment is missed. This is a last resort. We prefer to work directly with you to help you meet your payment obligations.

First, we’ll contact you by phone or email to inform you that a payment has been missed, and then we’ll work with you to arrange a payment as soon as possible.

What happens if my payment is referred to a collection agency?

We try to avoid referring payments to a collection agency. However, we must make the referral if we do not receive payment within the specified timeframe and have made multiple attempts to contact you.

Your access to our services will be terminated at this time, and any future appointments will be put on hold until payment is received.

This process will incur additional costs, including a 25% administration fee on the outstanding account.

To avoid this, you must contact us promptly and arrange full payment of your account.

LOCATIONS

We have a number of locations around Brisbane to help make it easier for you to access specialist care.

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